Behind the Scenes at Bike Hero: Inside Our 72-Hour Repair Process

At Bike Hero, we’re passionate about keeping London’s cyclists on the move. Whether you rely on your bike for your daily commute, weekend adventures, or quick errands around the city, we understand how important it is to have a bike you can depend on. That’s why we’ve built our service around you – offering a seamless collection, repair, and delivery experience, all completed within just 72 hours.

Ever wondered what happens to your bike after we collect it? Here’s an exclusive look at a typical day in the life of our drivers and expert mechanics and how they work tirelessly to get your bike back to you in perfect condition.

Morning: Collection with a Sustainable Edge

Our day begins early as our fully electric vans head out across London to collect bikes. At Bike Hero, sustainability is at the heart of what we do. By using electric vehicles, we’re helping to reduce emissions and make cycling – and the services that support it – even greener.

Every collection is carefully planned to ensure maximum efficiency, this allows us to provide each customer an hour timeslot for when we’ll arrive – making it easy for you to get on with the rest of your busy day. As soon as your bike is in our care, we wrap it up and carefully secure it ready for transport – we take great pride in treating each bike as if it is one of our own (we also happen to love bikes of all shapes and sizes!).

Mid-Morning: Diagnosing and Preparing

Once your bike reaches our workshop, it’s time for a full diagnostic assessment. Our experienced mechanics meticulously check every component, from tyres and wheels to brakes, chains, and frames. This isn’t just about fixing reported issues – it’s about ensuring your bike is road-ready and performing at its best.

We log every detail, so no potential problem goes unnoticed. Whether it’s adjusting gears, truing wheels, or replacing worn parts, our mechanics create a tailored repair plan for each bike. Finally, we send each customer their individual quote to approve before work begins, so there are no nasty surprises. 

Afternoon: Repairs in Action

Our workshop is a hive of activity in the afternoon. Repairs are carried out with precision and care, ensuring every bike that leaves our facility is safe, reliable, and ready for the road. You will also see our mechanics outside the workshop cleaning bike frames and wheels - we are one of the few bike shops to deep clean your bike on every Silver or Gold service.

Here are just some of the repairs we frequently handle:

• Brake Adjustments: Ensuring you can stop quickly and safely.
• Gear Tuning: Making sure your gears shift smoothly and efficiently.
• Wheel Truing: Straightening wheels for a balanced and wobble-free ride.
• Chain Replacement: Swapping out worn chains to avoid wear or even breakage.
• Full Safety Checks: Checking every detail to guarantee your bike is in top condition.

Thanks to our well-stocked inventory of high-quality parts, we’re able to handle most repairs without delay. If your bike needs a specific component, you can trust us to source the best option to get you back in the saddle.

Tea Breaks and Teamwork

Even our mechanics take a moment to recharge during a busy day. A good cup of tea and a quick chat help keep our team energised and focused. At Bike Hero, teamwork is everything, and these moments of camaraderie are what make our workshop such a great place to work.

Late Afternoon: The Final Check

At Bike Hero, we take quality seriously. Every bike we repair goes through a rigorous final check before it’s returned to its owner. This includes:

• Reviewing all repairs against our initial assessment.
• Test-riding the bike to ensure it performs perfectly.
• Cleaning and polishing the bike, so it looks as good as it feels.

This attention to detail is what sets Bike Hero apart. We’re not satisfied until we’re confident your bike is in exceptional condition.

Delivering Back to You

Once repairs are complete, your bike is carefully loaded back into one of our electric vans and returned to your doorstep. This marks the final step in our 72-hour process, bringing your trusty bike full circle – from collection to repair and back to you, hassle-free.

We often hear from our customers how much they appreciate seeing their bikes returned in top condition. For us, that’s the most rewarding part of what we do – knowing we’ve made a difference to someone’s day and to their cycling experience. 

Our Commitment to Sustainability

At Bike Hero, we’re more than just a bike repair shop. We’re part of London’s cycling community, and we’re committed to making it a better, greener place to live and ride. Using electric vans is just one way we’re reducing our environmental impact. By supporting cyclists with efficient, eco-friendly services, we’re helping to create a healthier, more sustainable city.

Why Choose Bike Hero?

Our 72-hour service isn’t just about speed – it’s about providing a top-quality, stress-free experience for every cyclist in London. From the moment we collect your bike to the second we deliver it back, we’re focused on excellence. Every step of the process is designed with you in mind, so you can ride with confidence knowing your bike is in expert hands.

The next time your bike needs some TLC, let Bike Hero take care of it. Book a repair today and experience the convenience, quality, and care that have made us London’s trusted bike repair service. With Bike Hero, your bike is more than just fixed – it’s heroically restored.